Find answers in our frequently asked questions.
Getting Started
Six teams — Marketing, Planning, Sales, CS, Finance & Pricing, and Ops & Automation — are provided by default when you sign up. You can start chatting right away, and freely add or remove teams from the dashboard sidebar.
No, it's optional. On your first login you can enter a company description or website URL and AI will analyze your brand tone, target customer, and positioning to inform team replies — or you can skip it and start right away. You can add it anytime later from Settings > Brand.
Yes. You can freely add or remove founder personas from the dashboard sidebar. Removing a persona doesn't delete your conversations — add it back and they pick up right where you left off.
Billing & Subscription
Go to Settings > Plan and click "Manage subscription" to open the billing portal, where you can cancel anytime. You'll keep access until the end of your current billing period.
If it's within 7 days of payment and you haven't used paid features (more than 5 conversations a day), you'll get a full refund. Refunds beyond that may not be possible. See the Refund Policy page for details.
Billing runs in US dollars (USD). Your card issuer converts the charge to your local currency automatically, so the exact amount can vary slightly with the exchange rate.
Teams & Features
For example, recurring customer issues from CS team conversations are automatically surfaced to the Planning team. Teams reference each other's context so you don't have to re-explain the same background.
Click "Add team" at the bottom of the dashboard sidebar and enter a name and role to create your own team. You can also remove any of the default teams you don't need.
Yes. You can attach images (JPG, PNG, GIF, WebP), PDFs, and Excel/CSV files to the chat. Each file can be up to 20MB.
Account
Tenet AI doesn't use passwords — you sign in with an email magic link or Google. Enter your email on the login page and we'll send you a sign-in link, so there's no password to remember.
Email us at the address below to request account deletion. We'll delete your account and related data after confirming — payment records may be retained for a period as required by law.